Return Policy

We want every TRAILPEAK order to arrive as expected. If you believe an item is incorrect, damaged on arrival, or unsuitable, please contact us through the Contact Us page before sending anything back.

Return requests

Please include your order number, the item name, the reason for the request, and clear photographs when the item arrived damaged or incorrect. We will review the order details and provide return instructions where the request is eligible.

Eligibility

Eligibility depends on the item, its condition, and the order details. Items should be unused, uninstalled, and returned with their original packaging, accessories, manuals, and labels where applicable. Items showing use, modification, missing parts, damage caused after delivery, or ordinary wear may not qualify.

Return shipping

Do not send an item back until return instructions have been provided. We will confirm the return address and whether return shipping costs apply after reviewing the reason for the request.

Refunds

Returned items are inspected after receipt. If approved, the refund will be issued to the original payment method. Processing time after approval depends on the payment provider. Original delivery charges and return shipping charges are refundable only when required by applicable law or confirmed by us in writing.

Exchanges and cancellations

Availability for exchanges is not guaranteed. To request an order cancellation, contact us as soon as possible. An order that has entered fulfillment or shipment may no longer be cancellable.

Contact

For return assistance, use the Contact Us page and include the relevant order information. This policy does not limit rights provided by applicable consumer law.